Airbnb is using ... in order for our service to work best for them,” he said. “Since our travelers know they can rely on Airbnb to deliver them that crucial information, their lives are ...

A full 89% of companies expect to compete mostly on the basis of customer experience by the end of 2016, according to a 2014 Gartner survey. For the biggest brands in Asia's booming travel sector, ...

A woman who was unable to make it to her Airbnb reservation due to the ongoing Los Angeles wildfire was refused a refund, with the company claiming that the inferno was not covered by its 'major ...

Explained Airbnb co-founder and CEO Brian Chesky, AI can do “an incredible job” for customer service as it can speak any language and understand thousands of pages of documents. To start ...

An Airbnb customer has hit out at a "sinister" ban ... "I am also bemused how Airbnb can link the information it has on me to this banned person, since my accompanying guests were not named ...

The Court of Justice of the European Union (CJEU)'s decision was based on its determination that Airbnb was an “information society service” rather than a property broker. The judges involved ...