The good: Powerful features, no cost at all. The bad: No support, occasional outages, no guarantee of future service. Here’s what you need to know about using Google Voice for your business.

The initiative bares a striking resemblance to a similar project unveiled by Google in 2007 called GOOG-411, which offered free directory assistance by voice. The service was discontinued in 2010 ...

While visiting family we noticed that their telephone had a dedicated GOOG-411 button. We’ve been using Google’s free 411 service for what seems like years but seeing this show up in the form ...