This could be as important as the traditional Net Promoter Score (NPS) and Customer Satisfaction (CSAT) metrics. It gauges another level of customer satisfaction that most have not considered.

Photo Credit: Jasmine Nongrum Aided by strong show from private sector and individual retail participation, the overall National Pension System (NPS) assets under management (AUM) touched ₹ 13. ...

The recommendation index for Helsinki’s social and health services reached an all-time high in 2024, with a Net Promoter Score (NPS) of 64. This is the highest rating recorded since measurements began ...

Overall, SaaS Award winners were selected using Net Promoter Scores™ (NPS), UI/UX, recent product improvements, and third-party analyst research, among other criteria. A total of 14 SaaS apps ...

In its most recent Annual Overall Rating report for Crater Lake ... “unless Crater Lake Hospitality shows cause as to why NPS should not do so,” the Park Service said in a news release.