As a security professional, IT service management can be your best friend. Service tickets indicate a regular, defined process that your organization’s IT team follows. As security officer, you need ...

FrontRange Solutions – When it comes to times of change; whether new business, mergers & acquisitions or downsizing, maintaining customer focused Service Management can be a real challenge. Typically ...

What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

During sustainable business process improvement, problems and opportunities are eliminated while an accumulation of new ones is found consistently. In business processes management (BPM), a company ...

28 February 2007 Software giant unveils Closed Loop Client Management; BMC Service Level Management and Proactive Incident and Problem Management integrated solutions BMC Software today unveiled three ...

In recent years, organizations have increasingly adopted a variety of “best practice” frameworks as part of their performance improvement and service management strategy. The Information Technology ...

Technology company Xtime knows that the automotive industry faces margin compression, tightening competition and softening vehicle sales. Because of that, the company believes dealerships must ...

With the FootPrints family of integrated IT management solutions, Numara delivers true end to end support capability for change, configuration and desktop management processes. And unlike other ...