One of the most counterintuitive lessons in business is that sometimes the best way to deal with difficult clients is not to ...

When we encounter difficult interpersonal situations, it often feels like we lack the necessary skills to be effective. We imagine that with the right strategy, we would be confident, at ease, and ...

Getting your Trinity Audio player ready... We like to think that there are many more good apples in the world than bad, but events like the ones the Miss Lou experienced in recent weeks may easily ...

Younger advisors may be well positioned to handle difficult situations, such as couples who fight or clients who won’t follow a plan.

Companies in Russia’s Sverdlovsk Oblast are to begin switching to reduced working weeks due to the challenging economic ...

When this doesn’t happen, it can make an already difficult situation even worse. For instance, when a Department of Health and Human Services employee was fired, her manager, ...

Learning to deal with complicated cases and difficult situations, whether predictable or completely unexpected, is an important part of the skill set of a surgeon.The needed tools are not only ...