With the average 30-year mortgage rate in the United States continuing to hover near recent highs of 6.8%, 1 homeowners might ...

Mortgage originators may be winning over borrowers, but their servicing counterparts are losing ground fast. According to the ...

Mortgage servicers received an overall satisfaction score of 596, down 10 points compared to the 2024 iteration of the J.D.

Fact checked by Ward Williams Knowing how to effectively communicate with your student loan servicer about your account is key to managing your debt effectively. This includes understanding the ...

The overall 2025 average customer service satisfaction score for servicers is 131 points below that of mortgage originators, J.D. Power said, 596 versus 727.

MOHELA advised that reapplying for an income-driven repayment plan could speed up processing times amid a backlog.

Nonbanks held 72% of total UPB at the midpoint of 2025 and had $481 billion in new issuance, far outpacing banks at just $74 ...

A new student loan servicer means a new point of contact. While these transfers are routine, it still pays to keep an eye out ...

Millions of student loan borrowers are grappling with increased confusion after the U.S. Department of Education temporarily ...