Ten years from now, no doubt we’ll look back at our time and find it unbelievable that enterprise applications were built with so little disposition to communicate with the outside world. But thanks ...

The concept of artificial intelligence improving emotional intelligence might sound like a paradox. A coded algorithm is not the most natural supplement to human empathy, after all. However, customer ...

Like virtually every other major tech company, Microsoft is currently on a mission to bring machine learning to all of its applications. It’s no surprise then that it’s also bringing ‘AI’ to its ...

Customer service is almost by definition perilous. Tensions are usually running high, which usually means most organizations are potentially only one or two missteps away from losing a customer. But ...

New solution orchestrates and automates customer service workflows with agentic AI to reduce cost and accelerate resolution across front-office care and back-office operations Built natively on CXone ...

In the gaming industry, a domain characterized by perpetual innovation, the imperative to facilitate sublime player experiences is paramount. Artificial Intelligence (AI), with its proven ability to ...

Editor's note: This article is Part 2 in a four-part series where we explore the reporting and article-writing differences between artificial intelligence and humans on the same topic (AI-augmented ...

The MB-230T01: Microsoft Dynamics 365 Customer Service course is an in-depth training course designed to provide learners with the knowledge and skills necessary to effectively use and customize the ...