Since 1987, MCEER, formerly the Multidisciplinary Center for Earthquake Engineering Research (MCEER) and the National Center for Earthquake Engineering Research ( NCEER), has produced over 600 ...

Friction, then, acts as a barrier—not to efficiency but to over-automation. When employed purposefully, it helps protect the customer’s ability to choose, ensuring their freedom of will.

What bad friction does is it makes it very hard for employees to choose a more curious and generous version of themselves. You are just overwhelmed by all of this. It’s super hard for you to be ...