Unified platforms that can pull in data from multiple digital channels can help create a better customer experience according to Virmani. “There is a need to reinvest in the technology stack to ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

Martin Marietta Materials, Inc., a natural resource-based building materials company, supplies aggregates and heavy-side building materials to the construction industry in the United States and ...

Ninety-four percent of customers say that a positive experience made them more likely to purchase again, while 82 percent would recommend a company based solely on excellent customer service. The ...

Customer experience (CX) is widely, and rightly, acknowledged to be one of the pharmaceutical industry’s top strategic priorities. It can be a matter of life or death in healthcare, where ...

You were already a loyal customer, but now—thanks to human ... what customers and teams need in any given moment—and a better experience overall. CX leaders who’ve embraced human-centric ...

The two digital customer experience software providers are still close in the quadrant in each category, but Optimizely, a testing and optimization software company that entered the DXP and ...