Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

In the fast-evolving digital world of today, companies are using technology to supercharge their customer relationship management (CRM) strategies. With mountin ...

Customer experience management, often called CXM or CEM, is a system of marketing strategies and technologies that focus on customer engagement, satisfaction, and experience. Turn prospects into loyal ...

An AutoZone customer had an unsettling experience in one of its stores. They reported that a black spray paint can “blew up ...

Improving customer experience is essential to business success. Companies are increasingly using AI-powered text analysis to ...

POWERCONNECT.AI, an innovative AI Customer Experience company, has sold a majority interest to BHC Global, a leading 25-year digital innovation consultancy. This acquisition allows BHC Global to ...

Located on the newly renovated 2nd Avenue in the heart of downtown Nashville, the experience center is a 20-minute drive from the Nashville airport and a short drive from Leviton's automated ...

Liverpool City Council is in the midst of a huge overhaul of its customer experience offerings, wanting to redesign services ...