Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

In the fast-evolving digital world of today, companies are using technology to supercharge their customer relationship management (CRM) strategies. With mountin ...

Customer experience management, often called CXM or CEM, is a system of marketing strategies and technologies that focus on customer engagement, satisfaction, and experience. Turn prospects into loyal ...

In this news, Exotel partners with Knowmax to revolutionize customer experience by integrating AI-driven knowledge management ...

Through this collaboration, Lucidya’s social listening, AI, and sentiment analysis will integrate with Unifonic's ...

Prioritizing customer satisfaction and keeping the Lifecycle Clock running smoothly is key to thriving in an increasingly ...

Yes Solar Solutions , a trusted leader in solar energy installation and maintenance, introduces the Yes Solar Portal, a new customer service portal designed to enhance the customer experience and ...

An AutoZone customer had an unsettling experience in one of its stores. They reported that a black spray paint can “blew up ...