Companies want to rapidly digitize procurement by exploiting emerging technologies like AI. However, traditional IT ...

It used to be that legislative agendas and macro policy issues like trade policies or environmental initiatives were ...

Many high-performing professional services firms—from big law to accounting to consultancies—are characterized by the extreme ...

The issue is putting content discovery at center stage.

In most large organizations, a typical CEO’s or senior executive’s calendar is clogged with 1:1 meetings. These are usually ...

As more retailers fulfill online orders from local stores, customers are increasingly receiving orders with missing or ...

How can executives create a resilient growth strategy when there is little to no clarity about what the future holds? Even ...

Like any living systems, teams need regular care, attention, and intentional renewal to thrive. Whether driven by restructuring, relationship tensions, demotivation, or strategic pivots, there comes a ...

Since then, organizations have been chasing the promise of AI and its ability to simulate human interactions with consumers across the customer journey with varying degrees of success. Communication ...

A growing body of evidence shows that hybrid or remote work arrangements lead to lower overall performance. Many firms, however, don’t have the option to bring employees back on-site, for a ...

While change has always been difficult, we have now entered an area in which it is continuous rather than episodic. Employees are tired and morale, productivity, and innovation all suffer as a ...

It’s been less than three years since OpenAI introduced ChatGPT, but the technology has already begun to transform work. Tasks that once consumed large parts of many employees’ days can now be ...