Laura Munson’s mother waited nearly two minutes for an emergency dispatcher to answer, hoping to hear a human voice on the other end of the line. Laura’s father, Bob, was unconscious and ...

Explore our comprehensive collection of articles on 911 and Dispatch, designed to support the EMS workforce in optimizing emergency response. This directory covers essential topics such as call ...

CROWN POINT — The Lake County Council officially agreed to reallocate $600,000 Tuesday to hire 12 contracted emergency dispatchers to try to alleviate the workload at the county's short-staffed ...

TUFTONBORO, N.H. –—On a cold evening in January, Jonathan DuBois decided to pick up an extra overnight shift answering 911 calls ... DuBois notified a local dispatcher at the Carroll ...

Jefferson County 911 Dispatch Chief Travis Williams is retiring after 24 years of service with the agency, having started as a dispatcher and worked his way up the ranks to the top job. While Williams ...

For some time, Jefferson County has been striving to recruit more emergency 911 dispatchers, a critical behind-the-scenes job in the public safety system. When Ian Hillman, director of responsive ...

When Jonathan DuBois, a 911 dispatcher from Tuftonboro, New Hampshire, picked up an overnight shift, he had no idea it would lead to a connection that would touch hearts nationwide. This incredible ...

Nelson Seto, 47. Seto called 911 from his home in Sheepshead Bay, Brooklyn, telling the dispatcher that he was having trouble breathing. The 911 dispatcher sent an ambulance that arrived within ...