To determine the best call center software, we tested and compared 20 of today’s most popular systems. Our research ranked LiveAgent as the top choice due to its strong chat support and customer ...

Insightful has unveiled new details about its quality assurance for call centers software that enables data-rich, systematic QA NEW YORK CITY, NEW YORK / ACCESS ...

and live chat integration. There are to plans available: Five9 is an all-in-one call center solution that enables management of customer support and sales through a single dashboard. Aside from ...

G upshup, a global conversational AI platform announced the launch of its AI Agent Library last week. AI Agent Library is a ...

A call center traditionally only handles voice calls. Once your call center handles phone calls from customers and communications on other contact channels (messaging, email, live-chat, social media, ...

Call centers in government agencies have significant challenges, from high-volume demands to staffing shortage. CivicReach.ai is on a mission to better connect governments and the people they serve.

Last July, Piedmont Peace Center introduced CHATS, a community initiative aimed at improving connections and mental health. “One of the building blocks of peace or understanding is seeing people ...

The Blazers committed 17 turnovers, but the Lakers had 22, which led to 34 points for Portland. The Lakers made up for that ...

Call the Midwife is available to stream on pbs.org and the free PBS App, available on iPhone, Apple TV, Android TV, Android smartphones, Amazon Fire TV, Amazon Fire Tablet, Roku, Samsung Smart TV ...

InMoment ®, the leading provider of integrated Experience Improvement (XI)™ solutions, today announced it was named to the Constellation ShortList™ for Conversational Intelligence for Customer Service ...