Net Promoter Score (NPS®) is a metric that uses customers’ likelihood to recommend a product, service, or organization as a score for your customer experience. Find out how to measure and calculate NPS with this useful guide, complete with our free NPS calculator and survey template..

2024年10月24日 · How to calculate your Net Promoter Score® (NPS) using Excel and/or a survey tool like Contentsquare. If you’re on a quest to decipher the Net Promoter Score® calculation (and the math behind it), look no further. Set up an NPS survey on your website with Contentsquare.

Learn how to calculate your Net Promoter Score with our easy-to-follow guide, including expert-certified NPS templates and global industry benchmarks.

2024年10月8日 · Net Promoter Score® (NPS®) is a customer loyalty and satisfaction measurement taken by asking customers how likely they are to recommend your product or service to others on a scale of 0-10—but there’s a lot more to the story than that. Set up an NPS survey on your website with Contentsquare.

2024年12月30日 · Calculating your NPS® score is simple, even with many responses. Here’s a short and straightforward guide. First, you ask your customers: On a scale of 0 to 10, how likely are you to recommend our product or service to a friend or colleague? Based on their answers, sort them into three groups:

2024年7月21日 · To calculate the Net Promoter Score (NPS), focus on the percentage values of Promoters and Detractors, found in cells F6 and H6. The difference between these two percentages directly corresponds to the NPS score. In this process, we are going to use the COUNTIF and COUNT functions to calculate the NPS score.

2024年4月23日 · Learn multiple ways to calculate NPS (Net Promoter Score) to gauge customer loyalty and satisfaction, including a free NPS calculator.

2024年8月9日 · To calculate your Net Promoter Score, subtract the percentage of Detractors from the percentage of Promoters. NPS = % promoters - % detractors. For example, if 50% of respondents are Promoters, 10% are Detractors, and 40% …

4 天之前 · After categorizing responses, companies can calculate their Net Promoter Score using this formula. Percentage of promoters – Percentage of detractors. For example, if 60% of respondents are promoters, 20% are detractors, and the …

2025年2月3日 · Net Promoter Score Calculator . An NPS calculator can be a native feature in market research tools, CRM software suites, or online services. It will request stakeholders to feed data on the total respondents and their responses to survey questions related to promoter identification. If this calculator has automation capabilities, companies will ...